Häufige Fragen (FAQs)
Bei uhren4you.de möchten wir es dir so einfach wie möglich machen, die passende Uhr oder den passenden Schmuck zu finden – und dabei von einem reibungslosen Einkauf zu profitieren.
Auf dieser Seite haben wir die häufigsten Fragen zu Bestellung, Bezahlung, Versand und Service übersichtlich für dich zusammengestellt.
Solltest du hier keine Antwort auf dein Anliegen finden, steht dir unser Kundenservice jederzeit gerne per E-Mail oder Telefon zur Verfügung.
Wichtiger Hinweis
Bitte beachte: Maßgeblich sind die Regelungen in unseren AGB, die alle Sachverhalte detailliert und abschließend erläutern. Diesen stimmst du bei Abschluss eines Kaufs zu.
Batterien & Entsorgung
Nachhaltigkeit und Umweltschutz liegen uns am Herzen. Deshalb informieren wir Sie hier über den richtigen Umgang mit Batterien. Batterien enthalten wertvolle Rohstoffe, dürfen aber nicht über den Hausmüll entsorgt werden. Erfahren Sie, wie Sie Altbatterien korrekt zurückgeben und so aktiv zum Schutz der Umwelt beitragen.
Batteries contain valuable raw materials, but also harmful substances. Therefore, they must not be disposed of with normal household waste. The crossed-out wheeled bin symbol on batteries expressly indicates this to you.
Please hand in used batteries at official collection points or free of charge at designated retail return points. This ensures safe and environmentally friendly disposal.
You are legally balanced to return old batteries professionally. By doing so, you make an important contribution to protecting the environment and recycling valuable materials.
If you have any questions about battery disposal, our customer service will be happy to help you:
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Email: service@uhren4you.de
Further information can also be found on the websites of the environmental authorities.
Bestellungen
Ob online über den Warenkorb oder telefonisch – bei uhren4you können Sie ganz flexibel bestellen. Hier finden Sie Antworten auf häufige Fragen rund um den Bestellprozess, Änderungen und alternative Bestellmöglichkeiten.
Yes, that is possible. If you would like to change an order later, please contact our service team as soon as possible. You can find the contact details in the "Contact" section.
Of course. You can also place your order by telephone, email, or post:
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Post: iBizz GmbH, Töpferstraße 23, 49170 Hagen am Teutoburger Wald, Germany
- Email: service@uhren4you.de
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Newsletter
Mit unserem Newsletter bleiben Sie immer auf dem Laufenden. Erfahren Sie als Erste:r von neuen Kollektionen, attraktiven Angeboten und spannenden Trends rund um Uhren und Schmuck.
Retouren
Wir möchten, dass Sie mit Ihrem Einkauf bei uhren4you rundum zufrieden sind. Falls Sie Ihre Uhr doch einmal zurücksenden möchten, finden Sie hier alle wichtigen Informationen zu Fristen, Verpackung und Ablauf. So stellen wir sicher, dass Ihre Rücksendung schnell und unkompliziert bearbeitet werden kann.
We only accept unused watches in their original packaging. Should there be any signs of wear or damage to the watch or the packaging, we reserve the right to withhold a deduction or refuse the return.
If you purchased your watch directly from our online shop, you have a return period of 100 days from receipt of the goods.
For purchases made via platforms such as Amazon, eBay or other marketplaces, the return rules of the respective portal apply.
Please use secure packaging – ideally in the same way you received the watch from us. Some models (e.g., those with glass components) must be specially protected using two boxes. If the watch arrives damaged due to insufficient packaging, we accept no liability for the damage.
Once we have inspected the goods, you will receive either a credit note or – if requested – an exchange.
- Please fill out the enclosed return form carefully and be sure to include your invoice number.
- Alternatively, you can download the form here.
Please register your return in advance by e-mail to retouren@uhren4you.de.
Contact for returns:
- Contact person: Ms. Schmidt
- Availability: Mon–Fri from 9:00 am to 1:00 pm
- E-mail: retouren@uhren4you.de
- Phone: +49 5405 80 444 65
Service
Bei uhren4you endet unser Angebot nicht mit dem Kauf. Wir möchten, dass Sie lange Freude an Ihrer Uhr haben und bieten Ihnen dafür umfassenden Service – von der Tiefpreisgarantie bis hin zum Aufbauservice für große Standuhren. Hier finden Sie alle wichtigen Informationen zu unseren besonderen Leistungen.
When purchasing large regulators or grandfather clocks, you can take advantage of our assembly service. For a small additional fee, we will provide a competent technician who will professionally set up and start your new clock. Simply contact our service team by phone or e-mail to arrange an appointment.
We guarantee you the best price online. If you find the watch you purchased from us cheaper elsewhere within 30 days (excluding eBay, Amazon, and other auction portals), we will refund the price difference immediately.
We work efficiently and leanly – without unnecessary structures. In addition, we benefit from strong partners and high purchase volumes, which allow us to receive attractive discounts. We pass these directly on to you.
Should you nevertheless have questions about a price, simply contact us – we are happy to face any feedback. We also offer additional special discounts for large-scale customers.
Versand und Lieferung
Wir sorgen dafür, dass Ihre Bestellung schnell und zuverlässig bei Ihnen ankommt. Der Versand erfolgt mit DHL oder bei großen Produkten per Spedition – transparent, sicher und nachvollziehbar.
We ship by default with DHL. Large products such as grandfather clocks are delivered via freight forwarding. Deliveries to DHL Packstations are also possible.
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From an order value of 80 €: free of charge
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Below 40 €: Flat shipping rate of 4.90 €
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Freight forwarding for large grandfather clocks: 80 € surcharge
Please note: If you return goods because you do not like them, we do not refund the original shipping costs. Return shipping costs are borne by the buyer.
For grandfather clocks via freight forwarding, we charge 250 € within Europe.
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Zone 1 (12.50 €): Great Britain, Liechtenstein, Switzerland
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Zone 3 (15.00 €): Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Moldova, Montenegro, North Macedonia, Norway, Serbia
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Zone 4 (39.00 €): Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Turkey
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Zone 5 (39.00 €): Canada
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Zone 6 (49.00 €): USA, Australia, all other countries in Africa, South and Central America, Pacific island states
Yes. For deliveries to non-EU countries, customs duties and import taxes may apply. German VAT (19%) will be automatically deducted.
- Further information on customs duties can be found, for example, at
http://ec.europa.eu/taxation_customs/dds/cgibin/tarchap?Lang=EN - And on import turnover tax at
http://auskunft.eztonline.de/ezto/Welcome.do - As well as specifically for Switzerland at
http://xtares.admin.ch/tares/login/loginFormFiller.do
The exact shipping costs will be displayed in the checkout as soon as you have added items to your shopping cart.
Yes, as soon as your order is shipped, you will receive an e-mail from us with the tracking information.
Yes, you can specify a different delivery address in the checkout or have it delivered to a DHL Packstation.
Zahlung
Damit Sie Ihre Bestellung so bequem wie möglich abschließen können, bieten wir Ihnen verschiedene sichere Zahlungsmöglichkeiten an. Ob Rechnungskauf, PayPal oder Kreditkarte – Sie entscheiden, wie Sie bezahlen möchten.
You can choose from various secure and convenient payment methods:
Klarna (Invoice & Installment Purchase)
After completing your order, you will be redirected to Klarna. A real-time credit check will be performed there. Depending on the result, you can pay by invoice (14-day payment term) or in flexible installments.
PayPal
Pay quickly and directly via your PayPal account or the bank or credit cards stored there. After your confirmation, we will immediately receive a payment confirmation and ship your order directly.
Credit and Debit Card
We accept Visa, Mastercard, and American Express. Your data is processed securely via Mollie and is not stored by us.
Prepayment via Mollie
After placing your order, you will automatically receive an email from Mollie with the bank details. As soon as your payment has been received, we will ship your goods.
Prepayment via Online Banking
You transfer the amount directly via your own online banking. You will receive all important information (IBAN, BIC, reference) via email after placing the order.
Gift Vouchers
Our vouchers can be purchased in various amounts. They are valid indefinitely.
Mollie is our European payment service provider through which we process all online payments securely and encrypted. Your data is protected according to the highest PCI DSS standards and is never stored on our systems.
Yes. All payments are processed in encrypted form via Mollie or PayPal. The highest security standards ensure that your data is protected.